Inbound Marketing & Business Relationships Part 9


Inbound Marketing & Business Relationships

Business relationships are becoming more personalized

The era of customers being treated only as statistics is ending. A more personalized statistics vs Inbound Marketingapproach to marketing is becoming more common, especially when it comes to business relationships that involve a lot of transactions. Loyalty and trust have become the benchmarks to winning online business through inbound marketing, which connects niche markets with unique content about the products.

Personalized Business Culture

One of the feelings you can easily get exploring the web is that it’s much easier to communicate with a CEO or managers of small companies than getting any kind of response from big business management. The internet can be used to strengthen associations in a matter of clicks on a contact page. Marketing software allows a company to create profiles for each of their customers. Businesses that use marketing software can establish closer relationships with customers and categorize them according to their purchasing behavior.

At one time everyone was pitched by pushy sales people. But the internet has made almost every industry more competitive, so a lot of the pushy attitude has faded. Pushy sales techniques have become bothersome because they can waste the time of a person not interested in the product. The hard sell approach began to become very unpopular during the financial crash of 2008, which found half the country deep in credit card debt. The financial crash caused many people to pay closer attention to their expenses and to the businesses they spend money on.

Community Vision

The key to understanding how inbound marketing is changing the business world is that many business decisions now relate to shared vision. Crowdfunding is a form of shared vision that offers alternative ways to fund projects. Small businesses, through creativity and partnerships, can succeed by serving the needs of online communities with similar visions.

When you think of all the different communities that exist in the world, it’s unlikely that there is a definitive website for every community. How many times have you tried searching online for something that you knew existed but the search delivered zero search results? The point is that it is fairly easy to start a website devoted to an existing large community without facing much competition.

Trying to get to know a thousand different people online is no longer a big issue, since friends from Facebook, Twitter, Google+ and LinkedIn can end up being in the thousands for any given person. It’s now fairly simple to connect with real people online as business is naturally becoming more social media-friendly and personalized. More than ever before, there is a need to document as much information about customer behavior as possible, especially if they care about the company’s vision.

How Business Becomes Personalized

One way that business becomes personalized is through a constant reminder such as a newsletter. A well written blog has a personalized feel and becomes even more personalized with reader comments. For many businesses, their social media profile delivers their personal message to the world. For free, a business can build content on a Facebook page and then have their web domain point to the Facebook page. Social media interaction is how many business relationships permeate over time.

Perhaps the most important reason why business is becoming more personalized is that consumers have quickly adopted trust as the main criterion for establishing loyalty with a business. Trust can be built on elaborate inbound marketing through deep devotion to the product. It can also be built on open discussions about customer feedback. Take the lead in earning the trust of online followers by sharing a wealth of meaningful information about your industry.

Ian Conklin is the President of OTR Web, a web development company creating market ready websites since 2000, with locations in Canada, USA, Europe and South America.

Ian Conklin - President OTR Web

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